Vikram SethiContributor

Switched to them after a bad experience elsewhere. My claim was settled in nine days with no follow-up calls. Cashless treatment at the hospital went smoothly. If I had to pick a fault: the claim needed the same documents three times. Compared with the two alternatives I tried before, this is the one I would pick again, though it is not the cheapest. I will be back.

Been using it for about three months now. The sole started peeling within two months. The colour faded quickly. To be fair, the stitching is neat and has held up through many washes. A month on nothing has changed for the worse, and the one small problem I had was sorted out without an argument. Needs a lot of improvement.

It heats up during long video calls. Not worth the price in my experience.

The screen is bright even from the corner seats. Good experience overall.

Went on a weekday evening. Breakfast ran out of most things by nine. Mixed feelings.

I have been coming here for about a year. It opens at five, which suits my schedule. Trainers correct your form without being asked. If I had to pick a fault: the air conditioning barely works in the cardio area. I asked about the things that usually go wrong and got straight answers rather than a script, which is the main reason I am writing this. Absolutely loved it. Highly recommended.

They pushed a hair-spa package quite hard. Mixed feelings.

Visited twice this month. The bathroom drain was slow and it took two calls to get it fixed. The Wi-Fi dropped every evening. Not worth the price in my experience.

Visited twice this month. Tools were sterilised in front of me, which I appreciated. The head massage alone is worth the visit. I will be back.

Breakfast ran out of most things by nine. Needs a lot of improvement.

We came here for a family dinner. The changing rooms are cleaned every couple of hours. It opens at five, which suits my schedule. If I had to pick a fault: evenings are packed and you queue for every bench. What stood out was how consistent it has been across several visits: the same standard every time and nobody had to be chased for anything. Absolutely loved it. Highly recommended.

A friend recommended it, so I tried it last Sunday. The sourdough is baked in-house and the avocado toast is generous. Nobody minded me staying three hours over one coffee and a sandwich. If I had to pick a fault: the music was so loud I gave up on reading. A month on nothing has changed for the worse, and the one small problem I had was sorted out without an argument. Would recommend to friends.